Privacy Policy

Effective Date: November 2025

Last Updated: November 2025

1. Introduction

Welcome to OnStar Logistics Co. (“we”, “our”, or “us”).

We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://onstarlogistic.com, contact us, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, phone number, email address, and other contact details you provide through our forms, calls, or messages.

• Service Information: Details about shipments, deliveries, or dispatch requests.

• Device and Usage Information: IP address, browser type, operating system, and pages visited.

• Cookies: Small files used to improve your browsing experience (you can disable cookies in your browser settings).

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3. How We Use Your Information

We use your information to:

• Provide and manage delivery and dispatch services

• Communicate with you regarding your shipments or service requests

• Send invoices, receipts, or confirmations

• Respond to your inquiries and provide customer support

• Improve our website and optimize user experience

• Send you SMS updates, if you have given consent (see Section 7)

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4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share it only in the following cases:

• With service providers or partners who help us operate our business (e.g., dispatch systems, payment processors)

• When required by law, regulation, or government request

• To protect our legal rights or prevent fraud

All third parties are obligated to protect your information in accordance with this policy.

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5. Data Security

We use administrative, technical, and physical security measures to protect your personal data.

Although we strive to keep your information safe, no system is 100% secure, and you share information with us at your own risk.

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6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic.

You can control or delete cookies through your browser settings. Disabling cookies may limit some website functionality.

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7. Text Messaging (SMS) Policy

We may use your phone number to send transactional or informational text messages related to your services with OnStar Logistics Co.

These may include delivery notifications, appointment reminders, billing updates, or dispatch confirmations.

We will never sell or share your phone number with third parties for marketing purposes.

You can opt out of receiving text messages at any time by replying STOP to any message.

For assistance, reply HELP or contact us at dispatch@onstarlogistic.com or call [1 (937) 741-8686].

Message frequency may vary, and standard message and data rates may apply depending on your carrier.

Your consent to receive text messages is not a condition of any purchase.

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8. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you

• Request correction or deletion of your personal information

• Withdraw your consent to receive communications

• File a complaint if you believe your rights are being violated

To exercise any of these rights, please contact us at [ dispatch@onstarlogistic.com].

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9. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the content or privacy practices of those sites.

We encourage you to review the privacy policies of any website you visit.

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10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

All updates will be posted on this page with a new “Effective Date.”

By continuing to use our site after changes are posted, you accept those changes.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

📧 Email: [ dispatch@onstarlogistic.com]

📞 Phone: [1 (937) 741-8686]

🌐 Website: https://onstarlogistic.com